Island Online Banking Instructions
   

Upgraded Online Banking

Enjoy Island's Online Banking

Features 

  • Fresh, look makes Online Banking easier to use
  • Up-to-the minute account balances and transactions
  • See pending transactions
  • Easily click and drag to transfer money
  • View upcoming bills and make payments from the home screen
  • Use Trends to track your expenses and create budgets
  • Access your accounts on-the-go with mobile banking
  • Online and Mobile Banking are very secure with multiple layers of authentication to protect your information

Completing Common Online Banking Tasks

To view an Online Banking  Chart regarding how to complete common tasks click here.

Online Banking Enrollments

Login Instructions

Enter Enrollment Information  
Member ID Enter your member number
SSN Enter your 9 digit Social Security Number (no dashes)
Create New User ID

User ID

  • Maximum of 32 characters
  • Can be just Alpha
  • Can be just Numeric
  • Can be combined Alpha and Numeric
  • Is not case sensitive
  • No spaces
Password
  • At least 8 and no more than 32 characters
  • Must contain both upper & lower case letters
  • At least one number 
  • Avoid using previous passwords
  • Case sensitive 
Security Questions
  • Answers can be from 4 to 32 characters
  • Can use numbers, letters and special characters
  • Not case sensitive 

 

Online Banking - Features in detail

Watch Online Banking Video

View Balances

Online Banking opens with the Accounts page. Tiles show accounts and loan balances.

Please be aware that there will be a prefix to your Checking account number. This does not change or affect your account in any way. 

Make a Transfer or Loan Payment On the Accounts page, drag a tile on top of another tile to initiate a transfer or click on the Transfers tab for more transfer options.
External Account Transfers

There is NO charge for external transfers into your account at Island.

There is a small fee for external transfers from Island to other financial institutions.
Refer to Online Fees
To set up External Account Transfers to and from other financial institutions, click on the Pay Bills tab, and click on the Transfer From/To other Financials tab.

Receive Electronic Bills Click on the Pay Bills tab. On the Payment Center page, click on the Get Bill icon next to the biller that offers that service.
Credit Card Online To set up a Credit Card Online, click on the Credit Card Tile and a new window will open. Put in your Credit Card information (you only have to do this once). Please have your credit card handy. Then next time you click on the Credit Card Tile all your information is available.
Bill Pay and Processing

Watch Bill Pay Video

Our standard Bill Pay service is FREE.
On the Accounts page, click on pay any bill to start a new payment. Click on the Pay Bills tab to launch the full Bill Pay interface. Please be aware that all of your Bill Pay payees are combined to appear on one page, allowing you to easily choose what checking account to use for payment.

With our improved Bill Pay, your payments are processed in one of three ways:
Electronic – Funds are transmitted electronically if the payee can receive payments by ACH. Money is withdrawn on the Payment Date and credited to the payee on the same date.
Check – If the payee can't receive payments by ACH, funds are sent by check and are withdrawn from the member's account on the Payment Date.
Draft – Funds are debited from the member's account when the payee cashes the check.

To see certain fees please click here.

eStatements To enroll or access your Island eStatement, click on the Accounts page, click on an account tile to go to the Accounts Details page. Click on the Statements link and then Continue to launch the eStatement for that membership.
Online Banking Bookmark NEW! Set up your Online Banking and Bill Pay bookmark here.
Make a Stop Payment on a Check On the Accounts page, click on the account tile the check was written on to go to the Accounts Details page. Click the Stop Payments link.
Be Notified of Account Activity with email or Text Message Alerts On the Accounts page, click on the account tile that you wanted to be alerted about. Click the Set Alerts link. Alternatively, click on the Settings link and then Security and Alerts to set up or edit alerts. To have alerts set by text message, you must first add your mobile phone. Click on the Mobile link at the top right to get started.
Ask the Credit Union a Question

Click the envelope at the top right to open the Message Center. When the Credit Union responds, a red number will appear on the envelope icon. You can also set up an alert to be notified by email or text message when the Credit Union sends you a message.

Change Logon and Contact Information Click on the Settings link at the top right, then click on Profile.
Nickname or Hide Accounts Click on the Settings link at the top right, then click on Accounts.
Download Transactions to a Computer On the Accounts page, click on an account tile to go to the Accounts Details page. Click on More Actions, then Export Transactions and choose your format.

 

Mobile Banking, Mobile & Tablet Apps

Your accounts can now be accessed Anytime Anyplace: through your account login on our mobile-friendly website, through our Island Mobile, smartphone and tablet apps, and Text Banking. To enroll in Mobile and/or Text Banking, you must enroll in Mobile service through a computer. Please follow instructions below.

MOBILE BANKING To enroll in Mobile Banking, you must enroll in Mobile through a computer before being able to access it on your phone. Login to Online Banking through a computer and click on the Mobile link at the top right and follow the instructions. You'll receive a link for the Mobile App for your smartphone or tablet. Apps are available for Android and iPhone phone and tablets. The iPhone and iPad tablet App is available in the Apple Store and the Android phone and tablet App is available in Google Play. Search for Island Mobile BankingIsland Tablet Banking.
TEXT BANKING

Sometimes you need to get answers fast. For just about any phone with text messaging, Text Banking gives you instant answers when you're on the go:
• Balances
• History
• ATM Locations
• Branch Locations

 

Watch Mobile/Text Banking Video
Add text Banking to your smartphone today! To sign up, you must enroll in Mobile through a computer first before being able to receive it on your phone. Login to Online Banking through a computer and click on the Mobile link at the top right. To set up alerts click on Settings, select Security and Alerts, and then click on Alerts to set up the text messaging. Once you've enrolled, we will send you a text message containing instructions.

Popmoney®

With this great service, you can send and request money using email and text messaging.
If you are already enrolled for Bill Pay, you automatically have access to Popmoney®. Click on the Pay Bills tab, and click on the Popmoney® tab.
Charges may apply for Popmoney® payment.
Refer to Online Fees
For details, watch the Popmoney® video below.

Mobile Deposit Deposit checks to your account using your smartphone or tablet at no charge. For a demonstration, watch our video.

 

Financial Management

Set up Goals, Budgets and Explore Spending Habits  Click on the Trends tab. First-time users will need to accept disclosures and enter their Online Banking logon information to start using it.

 

Contact us: We're here to help you!

Please contact us if you need assistance. We are here to help you.
Branch Locations

*Please have your member number and phone access password handy for immediate service.

Please check our website, and social media below to stay up-to-date with the latest information and offerings from Island Federal Credit Union. Thank you!

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Certain restrictions apply.

Have a specific question? Please search our website, contact us or use our secure email form.

Login or enroll in Online Banking today!

 

Online Banking FAQs

Q. How do I know how long I have in my online banking session before it times out?
A. As long as there is activity during your online banking session, your session will not end. However, after 10 minutes of inactivity, your session will time out. There will be a pop up asking you if you need more time before the session times out and closes.

Q. How do I enroll in Online Banking?
A. To enroll in Online Banking, simply click the Enroll in Online Banking link at IslandFCU.com and then follow the prompts to set up your Online Banking account. To initially enroll, enter your member number as your Username.

Q. What if I'm having trouble logging into Online Banking?
A. If you have forgotten your Online Banking Password, click the Forgot Your Password? link to reset your password. If you continue to have problems signing into Online Banking, please contact our Call Center at 631-851-1100 or 800-475-5263 or visit one of our member service branches.

Q. What is my Username for Online Banking?
A. If you are enrolling in Online Banking for the first time, you will be asked to enter a Member ID. This is your member number (e.g., 123456). You will be prompted to change this to a unique User ID (e.g., JaneSmith123). Once enrolled, you can change your User ID at any time by completing the following steps:
1. Log on to Online Banking
2. Select the Settings link (top right hand corner), then select the User ID
3. Enter your existing Username (i.e., your member number), then enter your new User ID
4. Click Change User ID

Q. I forgot my password for Online Banking. What do I do?
A. *If you are already an Online Banking user and you have forgotten your password, click the Forgot Your Password? link to reset your password. You will be prompted to answer a security question to confirm your identity and then you'll be asked to create a new password.

Password Rules: For your security, we require a complex password. This password must be a minimum of 8 characters (maximum-32). It must include the following: one or more upper case letters, one or more lower cases letters, one or more numbers.

If you continue to have problems logging on to Online Banking, please contact our Call Center at 631-851-1100 or 800-475-5263.

Q. What are the password rules for Online Banking?
A. To ensure the security of your online account information, Island requires a complex Online Banking password. The rules for setting this password are as follows:
• Minimum of 8 characters, maximum of 32.
• One or more upper case letters
• One or more lower case letters
• One or more numbers

Q. How do I set up or change my security questions for Online Banking?
A. Security questions are set up when you first enroll in Online Banking. If you are a first time Online Banking user, enroll in Online Banking. If you have already signed up for Online Banking and would like to change your security questions, log on to Online Banking. Select the Settings link, and then click the Security Questions link.

Q. How do I customize my Online Banking pages?
A. There are many ways you can customize your Online Banking Pages. You will find these options under the Settings link. 
Manage Account Preferences: Choose which accounts will display on the Accounts Summary and/or give your accounts nicknames. Go to the Settings link, then click Accounts, select which account you would like to nickname, type in Nickname, finally click Save.

Q. Why am I having a problem logging in?
A. If you have been using the new Online Banking service and have forgotten your new password, click the Forgot Your Password? link to reset it. If you continue to have problems logging in, please contact our Call Center at 631-851-1100 or 800-475-5263 outside or visit one of our branches.

 

Operating System & Browser Requirements

The following operating systems and web browsers are supported by our new Online Banking system:

 

 

SUPPORTED

ALLOWED

Windows 10:
Edge - Current Stable Version
Chrome – Current Stable Version
Firefox – Current Stable Version

Windows 8.1:
Internet Explorer 11 - Current Stable Version 
Chrome – Current Stable Version
Firefox – Current Stable Version

Windows 7:
Internet Explorer 11
Chrome – Current Stable Version
Firefox – Current Stable Version 

MAC OS X 10.11 (El Capitan):
Safari 9.x– Current Stable Version
Chrome – Current Stable Version

MAC OS X 10.10 (Yosemite):
Safari 8.x– Current Stable Version
Chrome – Current Stable Version

MAC OS X 10.9 (Mavericks):
Safari 7.x– Current Stable Version
Chrome – Current Stable Version

 The following software and browsers will not be supported by our new Online Banking system:
• Microsoft Internet Explorer 7.0, 8.0, 9.0
• Windows XP
• Windows Vista
• Mac OS 10.7
• Opera

If you have an older version, please update your operating system or web browser to these minimum requirements.

* Please Note: Windows XP is no longer supported by Microsoft. Microsoft stopped supporting and updating Windows XP in April 2014. This means that the potential for Windows XP to be hacked is very high as Microsoft does not issue patches to this operating system any longer. Windows XP is not a secure operating system for running Online Banking on the Internet. Also, Windows XP will only run up to Internet Explorer 8 and IE8 does not render our Online Banking correctly. It is possible to run Chrome or Firefox on Windows XP and that might look good, but again it is an unsupported, an unsecure operating system and we cannot guarantee a secure connection with our Online Banking. Microsoft's support of Windows Vista is scheduled to be discontinued in April 2017. If upgrading your system is not feasible at this time, we suggest using an Android™ or iOS device (iPhone® or iPad®) to access, as these devices are secure. For more details on supported Microsoft operating systems and browsers, please visit http://windows.microsoft.com/en-us/windows/lifecycle.

 

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