Head Teller

SUMMARY:

Island’s Head Tellers coordinate and supervise all aspects of teller operations, including completion of daily morning work. Ensure that teller daily activities are performed in a timely, accurate, and courteous manner. Well versed in branch operational procedures. Good leadership skills and the ability to motivate others are necessary. Actively participates in promoting and participating in a sales and service culture consistent with the credit union’s goals by providing solutions to members’ financial needs by understanding each individual member’s situation and suggesting credit union products and services utilizing Island Federal Credit Union’s preferred way of selling. Provide working leadership and guidance to tellers through assignment of work and by providing technical guidance. 

 

ESSENTIAL DUTIES AND RESPONSIBILITIES:

  • Supervise teller staff and maintain adequate staffing to ensure outstanding member service.

     

  • Assist in the coaching, and training and the development of new and existing tellers.

     

  • Lead by example, providing solutions to members’ financial needs by understanding each individual member’s situation and suggesting credit union products and services utilizing Island Federal Credit Union’s preferred way of selling.

     

  • Complete sales observations on tellers.

     

  • Assist tellers in solving member problems, serving as an operational reference.

     

  • Responds in a professional manner to members' inquiries, requests or problems.

     

  • Promote, explain, and cross-sell credit union products and services.

     

  • Accurate completion of daily morning work, audit logs, and end of month reporting.

     

  • Responsible for proof of cash vault, ATM, and coin machine.

     

  • Responsible for maintaining teller drawer cash limits within the appropriate levels.

     

  • Maintain an up-to-date and thorough knowledge on all credit union products and services.

     

  • Adhere to help enforce all security procedures as well as all credit union policies and procedures.

     

  • Must have a thorough understanding of Shared Branching.

     

  • Perform routine member transactions, including but not limited to deposits, withdrawals, etc.

     

  • Complete and pass all required BSA Training.

     

  • Keep all Credit Union member and employee related business in strictest confidence.

     

  • Assist members in opening new accounts.

     

  • Maintain a neat and orderly work area.

     

  • Accommodate flexible work schedule to meet branch needs, including evenings and weekends.

     

  • Provide coverage at other locations, as needed.

     

  • Perform other duties as assigned by management.

 Apply Now! 

 

Back to Top

Personalization Settings

x

Welcome

Island Federal Credit Union would like to personalize your banking experience. Please enter your first name below.

This level of personalization will not lead to the sale of your name or leak your identity. The information you provide will only be stored on your computer and will not be transferred to any other source.

Please do not remind again

Close personalization window

Check out our new 18-month certificate special at 2.02% APY. Click HERE for more details.

Please do not remind again