Assistant Branch Manager
Working under the guidance and direction of the Branch Manager, the Assistant Branch Manager will work with the Branch Manager to learn how to effectively manage branch operations, develop staff, and promote the sales and service culture. The Assistant Branch Manager has responsibility for supervision of branch staff, achievement of sales and service goals and operational activities. Ensure member service meets or exceeds expectations. Assure productive workflow and that all operations are consistent with internal and external policies and regulations.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Manages all functions of the branch and operational activities, including adequate staffing levels, and staff development
Provides leadership, coach, train, and manage performance of staff to ensure branch achieves sales and service goals
Responsible for the consistent execution of sales and service activities and strategies
Ensures branch adheres to operational policies, compliance requirements and security measures.
Assists in the development and training of staff, including performance reviews, giving constructive feedback, and administering correction action processes
Oversees consumer loan production for branch, including approving loans within authority level, underwriting, and disbursement
Ensures exceptional member service to all external and internal members to foster and capture the credit union culture
Supports ongoing marketing strategies, plans, contests, promotions, and focuses in branch
Promotes Credit Union through community involvement via memberships in local organizations (i.e. Chamber of Commerce, Rotary, etc.), participation in town events, and engage in local business networks
Suggests changes in products, policies, and procedures that would enhance member satisfaction, revenue, security, or operational efficiency
Follows established audit, security and compliance guidelines to protect the staff, company assets, and members from harm or loss
Works with Branch Manager to develop, update, and maintain an annual budget for the branch
Operates branch within budget and manages controllable components of expenses for the Branch
Provides facilities management such as bids for repairs and services, ensuring that security-alarm system functions properly, maintain ATM machines, and other necessary duties
Accommodates flexible work schedule to meet branch needs, including evenings and weekends. Provide coverage at other branch locations, as needed.
Perform Notary Public duties
Completes projects as assigned